Solutions Consultant (Norwegian & English)

Location: Sofia, Bulgaria
Work Model: On-Site
Schedule: Monday to Friday | 10:00 – 19:00

About the Role

Are you passionate about helping customers and delivering outstanding service? We are looking for a Norwegian-speaking Solutions Consultant to join a dynamic international team supporting one of the world's leading technology brands.

In this role, you will assist customers through phone, chat, and email channels, providing guidance, troubleshooting, and support across a variety of digital products and services. This is an excellent opportunity for customer-focused professionals who enjoy problem-solving and working in a fast-paced environment.

Your Responsibilities

• Provide customer support via phone, chat, and email.
• Handle customer inquiries with professionalism and empathy.
• Assist users with account-related questions and service navigation.
• Troubleshoot non-technical issues across various digital products and services.
• Deliver accurate information and effective solutions to customer concerns.
• Ensure a high level of customer satisfaction and service quality.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with internal teams to resolve complex cases when needed.

Requirements

• Fluent Norwegian (C1/C2 level).
• Good command of English (B2 level or higher).
• Previous experience in customer service, customer support, consulting, or related roles is an advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and customer-oriented mindset.
• Ability to work independently and as part of an international team.
• Comfortable using multiple digital tools and systems.

What We Offer

• Competitive salary and performance-based bonus.
• Relocation package to Bulgaria.
• Relocation bonus to support your move and initial expenses.
• Temporary accommodation upon arrival.
• Full on-site training and continuous learning opportunities.
• International and multicultural work environment.
• Career development opportunities within a global organization.
• Health and well-being benefits.
• Stable full-time employment with long-term growth prospects.

Why Join Us?

Become part of a globally recognized technology support environment where you can develop your career, gain valuable international experience, and make a real impact by helping customers every day while living in Sofia, Bulgaria.