Customer Service Representative (German & English)

Location: Sofia, Bulgaria
Work Model: On-Site
Schedule: Rotational Shifts | Monday to Sunday

About the Role

Are you passionate about delivering exceptional customer experiences? We are looking for a German-speaking Customer Service Representative to join a dynamic international team supporting customers across multiple communication channels.

In this role, you will assist customers with inquiries, provide effective solutions, and ensure a positive customer experience through professional and empathetic support. This is an excellent opportunity for individuals who enjoy helping others and thrive in a fast-paced, multicultural environment.

Your Responsibilities

• Provide customer support via phone, email, and chat.
• Handle customer inquiries efficiently and professionally.
• Resolve issues and provide accurate information regarding products and services.
• Maintain a high level of customer satisfaction and service quality.
• Document customer interactions accurately within internal systems.
• Escalate complex cases to the appropriate departments when necessary.
• Follow company procedures, policies, and quality standards.
• Collaborate with colleagues and internal teams to ensure effective issue resolution.

Requirements

• Fluent German (C1/C2 level).
• Good command of English (B2 level or higher).
• Previous experience in customer service, customer support, hospitality, retail, or similar roles is an advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and customer-focused mindset.
• Ability to multitask and work efficiently in a fast-paced environment.
• Good computer literacy and ability to learn new systems quickly.
• Team player with a positive and professional attitude.

What We Offer

• Competitive salary and performance-based bonus.
• Relocation package to Bulgaria.
• Relocation bonus to support your move and initial expenses.
• Temporary accommodation upon arrival.
• Full training and continuous learning opportunities.
• International and multicultural work environment.
• Career development opportunities within a global organization.
• Health and well-being benefits.
• Stable full-time employment with long-term growth prospects.

Why Join Us?

Join a global team where your language skills and customer service expertise will make a real impact. Build an international career, develop valuable professional skills, and enjoy life in Sofia, Bulgaria while working in a supportive and multicultural environment.